Support
A person reads every message. We usually reply within one business day.
Contact us
Email support@unchartedcareer.com. Telling us the email address on your account and, if it is about a charge, roughly when it happened, gets you a useful answer in one reply instead of three.
Managing or cancelling your subscription
Where you cancel depends on where you subscribed. Cancelling always stops future renewals, and your access continues to the end of the period you have already paid for.
If you subscribed in the iPhone app
Open Settings on your iPhone, tap your name at the top, then Subscriptions, then UnchartedCareer, then Cancel Subscription. Apple asks you to turn off auto-renewal at least 24 hours before the period ends.
If you subscribed in the Android app
Open the Google Play app, tap your profile icon, then Payments & subscriptions, then Subscriptions, then UnchartedCareer, then Cancel subscription.
If you subscribed on unchartedcareer.com
Cancel from your account settings on the website. It takes effect immediately and needs nothing further from you.
Not sure which one you are? Open Settings inside the app — it names the subscription you have and where it is billed.
Refunds
Purchases made inside the iPhone or Android app are billed by Apple and Google, and only they can refund them. Apple: reportaproblem.apple.com. Google: the Play Store order history. For anything bought on the website, or if you were charged in error anywhere, email us and we will sort it out — including helping you raise it with the store.
Your data and your account
You can delete your account and everything in it from inside the app, under Settings, or request deletion here without installing anything. What we store and for how long is in the Privacy Policy; the subscription terms are in the Terms of Service.
Common questions
The interviewer cannot hear me
Check that UnchartedCareer has microphone permission (iPhone: Settings › UnchartedCareer; Android: Settings › Apps › UnchartedCareer › Permissions), and that you are not on mute. Bluetooth headsets sometimes route audio the wrong way — try again with them disconnected.
The interview will not connect
A live interview needs a WebSocket connection, which some VPNs and corporate networks block. If it keeps failing, turn off your VPN or switch between Wi-Fi and mobile data and try once more.
Something the interviewer said was wrong or offensive
Use Report a problem with this response at the bottom of the report or the recap. It reaches us directly, and we read them.
I paid on the website — do I pay again in the app?
No. Sign in with the same account and your subscription comes with you. If the app still asks you to subscribe, email us and we will fix it.